Upgrade
If you are a
registered user of ABView you may upgrade at no charge
to any newer release. Just download the latest trial
release of ABView and install it (uninstalling the previous
version). This will preserve your registration. If the
registration code is no longer present on your system
just reenter it like the first time and restart the
program.
If for any
reason your registration code becomes invalid or lost
just send an e-mail support@sycory.com
to together with the details of your previous registration.
You will receive a new code via e-mail at no charge
as soon as I have validated your old registration data.
Technical support
Before you
contact us, please do the following:
Be sure that you're doing everything right. We all make
mistakes sometimes... Be attentive.
Look at the help file: it may already contain an answer
to your question. Visit ABView product page or SYCORY.COM
FAQ page in the Internet at:
ABView
product page: http://www.sycory.com/abview.htm
SYCORY.COM
FAQ page: http://www.sycory.com/faq.htm
It's
a good chance that you'll find the newer version
of ABView there. If the serious bug has been found
in the program, but the new version is not ready
yet, we make the hot fix for it.
But
if you still have a problem with ABView and noting
else helps, please contact ABView technical support
at: support@sycory.com
Please
inform us about the following:
- ABView
version (from "About" dialog)
- ABView
serial number (if you're a registered user)
- where
did you get ABView (http or ftp site)
- Windows
98/2000 version (including service packs and other
fixes installed), US or international, OEM or
not
- computer
information: CPU type and speed, installed memory,
type of video adapter
- description
of your problem (as much information as possible
to retrieve the problem)
In
order to get the complete computer information (working
under Windows 95), open the Control Panel, click
on "System" applet and press "Print"
on "Device Manager" tab.
If
you have any comments or suggestions for the next
releases, please don't hesitate to post them to
us.